INTRODUCTION
This Privacy Policy explains how Solo Mothers by Choice Summit (ABN 55 799 027 785) collects, holds, uses, discloses, secures and otherwise handles personal information, and how individuals may access or correct their personal information or make a privacy complaint.
In this Privacy Policy, we, us and our refer to Solo Mothers by Choice Summit.
We take our privacy obligations seriously and are committed to handling personal information responsibly and protecting it from misuse, interference, loss and unauthorised access, modification or disclosure.
This Privacy Policy applies to personal information collected through:
our Website;
the Solo Mothers by Choice Summit 2026 and related events;
registrations, purchases, Professional Pass applications, Seat allocations and enquiries;
the Professional Board and any other interactive or restricted-access feature;
email, telephone and other communications;
our speakers, affiliates, contractors, service providers and business partners; and
any other interaction you have with us.
By providing personal information to us, you acknowledge that we may collect, hold, use and disclose it in accordance with this Privacy Policy and applicable law.
Where consent is required by law for a particular use or disclosure, we will seek that consent.
We may update this Privacy Policy from time to time by publishing an updated version on our Website, but any material change will apply prospectively from publication and will not authorise a new use or disclosure of personal information where consent or further notice is required by applicable law.
The updated version will apply from the date it is published unless otherwise stated.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information we may collect depend on how you interact with us and may include:
your name;
your email address;
your telephone number and other contact details;
your mailing or residential address, where reasonably required;
your organisation, profession, role, qualifications, registrations or business details;
information you provide when registering for, purchasing access to or participating in the Summit or another event, product or service;
information provided in connection with a Professional Pass application, eligibility assessment, approval process or Professional Board access;
information required to allocate or administer a Seat, including information provided by a purchaser about an intended Seat holder;
information provided when requesting a professional development certificate;
information contained in enquiries, feedback, surveys, questionnaires, promotions or other communications with us;
your preferences, interests and communication choices;
your social media profile details or information you make available through social media;
transaction details, including details of products or services purchased, the number of Seats purchased and payment status;
limited payment-related information provided to us by payment processors, such as transaction identifiers, payment method type and billing status;
information about your device and use of the Website, including your IP address, browser type, device type, operating system, general location, pages viewed, access times, referring pages and interaction data;
cookie, analytics, affiliate-tracking and advertising data, as described in our Cookies Policy;
photographs, audio or video recordings where you participate in a recorded session, panel, event or other activity;
information you submit, post or communicate through the Professional Board or another interactive feature;
information about another person that you provide to us; and
any other personal information you choose to provide to us or that we are otherwise permitted or required by law to collect.
We may also collect sensitive information where it is reasonably necessary for one or more of our functions or activities and we have your consent, or where its collection is otherwise permitted or required by law, including information about health, fertility, psychological wellbeing, family circumstances, professional memberships or other matters you choose to disclose in an application, enquiry, complaint, survey, interactive feature or communication with us.
We will collect sensitive information with consent where required by law.
We do not ordinarily collect or store complete credit card or bank account details. Payments are processed by third-party payment providers, which handle payment information in accordance with their own privacy policies and security practices.
You must not provide us with personal information or sensitive information about another person unless you are authorised to do so and, where reasonably practicable, have informed them that their information may be handled in accordance with this Privacy Policy; if you provide that information without authority, we may delete or de-identify it and restrict the relevant account or access to the extent reasonably necessary to protect affected persons and comply with law.
PERSONAL INFORMATION OF MINORS
Our Website, Summit and related products and services are intended for adults.
We do not knowingly collect personal information directly from individuals under 18 years of age.
You must not provide us with personal information about a person under 18 unless:
you are their parent or legal guardian, or are otherwise authorised to provide the information;
the information is reasonably necessary for your interaction with us; and
you consent to our handling of that information in accordance with this Privacy Policy.
If you provide information about a child or another minor in connection with fertility, parenting, family circumstances, an enquiry, the Professional Board or another interactive feature, you must avoid providing identifying information unless it is reasonably necessary and you are authorised to provide it.
If we become aware that we have collected personal information directly from a person under 18 without appropriate authority or consent, we will take reasonable steps to delete or de-identify it, unless we are required or permitted by law to retain it.
A parent or legal guardian may contact us using the details in this Privacy Policy to request access to, correction of or deletion of personal information relating to a minor, subject to applicable law.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
contact us through the Website, by email, telephone, SMS, social media or another communication channel;
register for, purchase or participate in the Summit or another event, product or service;
apply for or seek approval for a Professional Pass or Professional Board access;
provide details for the allocation or administration of one or more Seats;
request a professional development certificate;
complete an online form, survey, questionnaire, promotion or mailing list sign-up;
create or use an account;
submit an enquiry, complaint, review, testimonial or other content;
participate in the Professional Board or another interactive feature;
interact with our Website, social media pages, advertising or digital content; or
otherwise provide personal information to us.
We may also collect personal information from:
our payment processors, ticketing providers, event platforms, video-hosting providers, email service providers and other service providers;
our speakers, affiliates, contractors, business partners and referral sources;
a purchaser or administrator who provides information about an intended Seat holder;
publicly available sources, including professional directories and social media platforms;
another person authorised to provide information on your behalf; and
other third parties where permitted by law.
We generally hold personal information electronically in our business systems and through cloud-based, event, payment, ticketing, communications, affiliate-tracking and other service providers.
We may also hold limited information in physical records where reasonably necessary.
When you use the Website or another digital platform used to deliver the Summit, we and our service providers may automatically collect technical and usage information through cookies and similar technologies, including:
your IP address;
device, browser and operating system information;
general location information;
pages viewed and links selected;
the date, time and duration of your visit;
referring websites, affiliate links or other sources; and
information about your interactions with the Website, Summit content, communications and advertising.
Subject to applicable law and your available cookie choices, we may use Google Analytics and other analytics providers to collect and process information about use of the Website and our digital content, including by receiving or setting identifiers and processing usage data in Australia or overseas.
Further information about our use of cookies and similar technologies, including how you may manage them, is set out in our Cookies Policy.
Where it is lawful and practicable, you may interact with us anonymously or by using a pseudonym.
However, we may be unable to provide some products, services, access, certificates, Professional Pass approvals, Professional Board access or assistance without collecting certain personal information.
SENSITIVE INFORMATION AND PROFESSIONAL BOARD INFORMATION
We may collect sensitive information where it is reasonably necessary for our functions or activities and permitted by law.
Sensitive information may include information about:
health, fertility, pregnancy, psychological wellbeing or medical history;
family, parenting, relationship or personal circumstances;
professional memberships or registrations where the information is sensitive information under applicable law, and professional qualifications where relevant to an application or eligibility assessment;
racial or ethnic origin, religious beliefs or sexual orientation, where voluntarily disclosed; and
other sensitive matters you choose to provide through an application, enquiry, complaint, survey, communication or interactive feature.
We will collect sensitive information with your consent where required by law.
You should provide only the information reasonably necessary for your interaction with us and should avoid including identifying information about another person unless you are authorised to provide it.
Information shared through the Professional Board or another restricted interactive feature may include personal information, sensitive information, professional information and case-related information.
When using the Professional Board or another restricted interactive feature, you must:
not disclose another person's identity or personal, health, medical, professional, confidential or sensitive information unless you are authorised to do so;
de-identify client, patient, family and case information wherever reasonably practicable;
not upload or share information that is unnecessary for the purpose of the discussion;
not copy, record, publish or distribute another participant's contribution without authority; and
comply with any confidentiality, professional, ethical and participation requirements notified by us.
We may use information provided through the Professional Board or another restricted interactive feature to:
administer, moderate and secure the feature;
respond to enquiries, complaints or reports;
enforce participation requirements and our agreements;
investigate suspected misuse, unlawful conduct or security incidents; and
protect participants, speakers, contractors and other users.
We may remove content, restrict or suspend access, preserve relevant records, notify an affected person or competent authority, or take other reasonable and proportionate action where we reasonably believe information has been shared in breach of this Privacy Policy, our terms or applicable law, taking into account the nature, seriousness and likely consequences of the conduct.
Access to the Professional Board does not create a doctor-patient, practitioner-client, therapist-client or other professional relationship with us, a speaker, contributor or another participant.
You should not rely on information shared through the Professional Board as a substitute for individual medical, fertility, psychological, legal, financial or other professional advice.
USE OF YOUR PERSONAL INFORMATION
We may collect, hold, use and disclose personal information for purposes including:
providing, administering and supporting the Summit and our other events, products and services;
processing registrations, purchases, payments, refunds and Seat allocations;
assessing and administering Professional Pass eligibility or approval;
providing and managing Professional Board access;
issuing professional development certificates;
communicating with you about your registration, purchase, access, participation, application or enquiry;
providing customer support and responding to questions, feedback, complaints or disputes;
delivering recordings, replays, downloads, resources and other included content;
moderating and administering interactive features;
maintaining business, financial, operational and administrative records;
managing accounts, access credentials, Seats and Website security;
operating, maintaining, analysing and improving our Website, events, products, services and user experience;
understanding engagement with our content, communications and advertising;
working with speakers, affiliates, contractors, advisers, service providers and business partners;
tracking affiliate referrals and administering Commission arrangements;
preventing, detecting and investigating fraud, misuse, security incidents or unlawful conduct;
complying with legal, regulatory, taxation, insurance and reporting obligations;
enforcing our agreements and protecting our rights, property, personnel, participants and other users;
considering employment, contractor, affiliate or speaker applications; and
any other purpose disclosed to you when the information is collected or otherwise permitted by law.
We may use your contact details to send:
transactional and administrative communications;
event information, access instructions, reminders and service updates;
security alerts and important notices; and
marketing or promotional communications about our events, products, services or related offerings.
We will send electronic marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).
You may opt out of marketing communications at any time by:
using the unsubscribe facility included in the communication; or
contacting us using the details set out in this Privacy Policy.
Opting out of marketing communications will not prevent us from sending communications reasonably necessary to administer a registration, purchase, event, account, application, certificate request or existing relationship with you.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
payment processors;
website, hosting, cloud-storage and information technology providers;
email, communications, customer relationship management and marketing providers;
event, webinar, video-hosting, ticketing and content-delivery platforms;
affiliate-tracking and analytics providers;
speakers, affiliates, contractors and professional advisers;
banks, insurers, auditors and accountants;
government agencies, regulators, courts and law-enforcement bodies where required or permitted by law; and
a purchaser, successor or adviser in connection with a proposed or completed sale, merger, restructure or transfer of all or part of our business.
Some recipients or service providers may be located outside Australia or may store or process personal information using overseas infrastructure.
Where we disclose personal information to an overseas recipient, we will take reasonable steps required by applicable law in relation to that disclosure, which may include taking reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to the information, unless an exception under applicable law applies.
Our current service providers store or process personal information in the United States. This may change if we change service providers or if a provider changes the locations in which it stores or processes personal information, and we will update this Privacy Policy accordingly.
AUTOMATED DECISION-MAKING
We do not currently use personal information in automated decision-making processes that could reasonably be expected to significantly affect your rights or interests.
We may use automated tools for routine administrative, analytical, communication, security, fraud-detection, affiliate-tracking or access-management purposes.
These tools are not used to make significant decisions about Professional Pass eligibility, Professional Board access or another matter materially affecting you without appropriate human involvement.
If our practices change, we will update this Privacy Policy to explain:
the types of personal information used;
the kinds of decisions made or substantially influenced by automated systems; and
how you may request further information or human review.
SECURITY
We take reasonable steps to protect personal information and sensitive information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our security measures may include:
password protection and access controls;
secure hosting and cloud-storage services;
software updates, antivirus tools and other technical safeguards;
limits on access to personal information and sensitive information;
security controls for accounts, access links, Seat allocations and Professional Board access;
contractual obligations imposed on relevant service providers; and
administrative procedures for handling and responding to security incidents.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or a related permitted purpose, including to meet legal, tax, accounting, insurance, fraud-prevention and dispute-management requirements, or as otherwise required or permitted by law, and we periodically review whether continued retention is required.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Although we take reasonable precautions, no method of electronic transmission, online storage or information security is completely secure.
You are responsible for taking reasonable steps to protect your own devices, accounts, passwords, access links and communications.
You must promptly notify us if you know or suspect that your account, password, access link or Professional Board access has been lost, disclosed or used without authority.
If we suspect or become aware of a data breach involving personal information, we will promptly contain and assess it and respond in accordance with applicable law, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), and will notify affected individuals and the Office of the Australian Information Commissioner where required.
LINKS TO THIRD-PARTY WEBSITES
Our Website, communications and digital content may contain links to websites, platforms or services operated by third parties.
These links are provided for convenience or information only and may not remain current or available.
We do not control and are not responsible for:
the privacy or data-handling practices of third parties;
the content, security or availability of linked websites;
any cookies or tracking technologies used by third parties; or
how third parties collect, use, store or disclose personal information.
A third party's handling of your personal information is governed by its own privacy policy and terms.
We encourage you to review the privacy policy and other relevant notices of each third-party website, platform or service before providing personal information or using it.
REQUESTING ACCESS TO OR CORRECTION OF YOUR PERSONAL INFORMATION
You may request access to personal information we hold about you by contacting us using the details set out in this Privacy Policy.
Your request should include:
your name and contact details;
enough information to identify the personal information you are seeking; and
any preferred form of access.
We may take reasonable steps to verify your identity or authority before providing access to or correcting personal information and may decline to act until reasonably satisfactory verification is provided.
We will respond to access requests within a reasonable period.
We may refuse access only where permitted or required by law.
If we refuse access, or cannot provide access in the form requested, we will take reasonable steps to provide access in another form where required by law.
Where required by law, we will provide written notice setting out:
the reasons for the refusal, except where it would be unreasonable to provide them;
the available complaint mechanisms; and
any other information required by law.
We may charge a reasonable fee for providing access where permitted by law, but we will not charge a fee merely for making an access request.
If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.
We will take reasonable steps to correct the information where appropriate and will notify you of the outcome of your request.
Where required by law, we will also take reasonable steps to notify relevant third parties of a correction.
We will respond to a correction request within a reasonable period and will not charge you for making the request or for correcting your personal information.
If we refuse to make a requested correction, where required by law we will provide written notice setting out:
the reasons for the refusal, except where it would be unreasonable to provide them;
the available complaint mechanisms; and
your right to request that a statement be associated with the information indicating that you consider it to be inaccurate, out of date, incomplete, irrelevant or misleading.
COMPLAINTS
If you have a complaint or concern about how we have handled your personal information or believe that your privacy has been interfered with, please contact us using the details set out in this Privacy Policy.
Your complaint should include:
your name and contact details;
a description of the issue;
any relevant dates, communications or supporting information; and
the outcome you are seeking.
We will acknowledge your complaint within a reasonable period, investigate it fairly and promptly, and ensure that it is handled by a person with appropriate authority who was not materially involved in the conduct complained of where reasonably practicable.
We may contact you for further information where reasonably necessary to assess or resolve the complaint.
We will aim to provide a written response within 30 days after receiving the complaint or, if we reasonably require further information, within 30 days after receiving that information, and the response will explain our findings, any action taken and available escalation options.
If we require more time, we will notify you and explain the reason for the delay.
If you are not satisfied with our response after giving us a reasonable opportunity to address the complaint, you may make a complaint to the Office of the Australian Information Commissioner or another regulator or external dispute resolution body with jurisdiction over the matter.
CONTACT US
For further information about this Privacy Policy or our privacy practices, or to request access to or correction of your personal information or make a complaint, please contact:
Name: Solo Mothers by Choice Summit
Email: hello@smbcsummit.com
Website: https://smbcsummit.com
This Privacy Policy was last updated on 18 August 2026